ELECTRASCAN ELECTRONIC REPAIR  

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Scheduling Appointments 

I only repair televisions by way of house calls and an answering machine at (850)689-3311 or email will be our first line of communication.
I do not return long distance calls. If you have a cell phone # based outside the county it may be long distance. Try email. 

 
My repair appointments may require up to 3 hours with
start times between 10am & 4pm Monday thru Friday,
except Wednesday which is 10am only.

Initial screening (come & look) evaluations are spaced in one hour intervals. 

 

My coverage area is Okaloosa County, Florida. Mileage outside of Crestview will be billed one way at $2/mi
Want to check the mileage? click here 
CANCELED APPOINTMENTS are no charge up 9:30am the day of the appointment. Cancellations on arrival and No-Shows will have $20 (plus mileage if applicable) added to the next visit.

Evaluation 'Diagnostic' Rates (Eval. rate)

$40 for standard picture tubes

$50 for HD Tube and LCD's < 27"

$60 for Combination (includes VCR or DVD unit), and LCD's 27" to 36"

$70 for STANDARD DEF Projection TVs (older big screens) 

$80 for HDTV, LCD/DLP Projections and LCD > 36"

$100 for Plasma televisions.  These have limited consideration for repair; size, weight, cost, and availability of parts are primary issues.

  

These evaluation charges will go toward the repair and a 
30 day warranty is applied to all work performed. 


LABOR RATES

An estimated limit for labor rates
not including parts or travel

Visit for consultation or menu setup $20

Minor cable/power hookup (DVD) $30, multiple systems $40

Simple repairs requiring no solder, 1 visit = Eval. rate

Board/module replacement, no solder, 2 visits = Eval. rate + $20. 
If needed, additional $20/visit. 

Routine repairs requiring solder, 1 visit = Eval. rate X 1.5   

Repairing multiple fails, and or 2 visits = Eval. rate X 2      
If needed, additional $20/visit

Replacing parts diagnosed and purchased by the customer will use the above rates + 50%, without warranty on the parts or labor.

LCD/DLP Lamp replacement was listed on the Home Page

"Eval. rate" is the Evaluation 'Diagnostic' Rate as listed above

 

 

 

PARTS 

Parts over $50 will require a 40% prepayment  prior to placing the order and is Not refundable.

This prepayment is necessary for restocking fees and shipping if there is no repair. 

If this part does not effect the repair, the part will be returned to the distributor and a 20% prepayment will be required for the next part.

If the part cost is not known, the technician will estimate the cost and adjustments will be made at the next visit. 

Parts over $600 must be purchased by the owner with information I provide.  If you choose a distributor I don't trust, I can't warranty the repair.

 

 

My coverage area is Okaloosa County, Florida. Mileage outside of Crestview will be billed one way at $2/mi, also I do not return long distance calls. If you have a cell phone # based outside the county it may be long distance. Try email.

If you are interested in a house call please call 689-3311 & leave your name and phone # or send an email to E-Mail a Technician.

I will return your call Monday thru Friday evenings to discuss your equipment and set up an appointment for my arrival. 

Thank you very much and may God bless your day.

 

 
 
 
While the evaluation process seems complicated, it provides the most complete set of
 circumstances and options I could think of to be fair to both of us.
The typical Evaluation Process may unfold as follows.  
1) My returned phone call may be enough to determine reparability and approximate cost, no charge for time on the phone. Some things are still free.  
 
2) The next step is to schedule an initial screening to look at your equipment, which will determine two possible courses of action; 
 
    (A) I reserve the right to turn down the repair for reasons relating to environment, safety, or risk, I leave and you pay nothing, wow free again, or
 
    (B) I will give a 'best guess' verbal 'cost to repair'. 
 
        (a) You can turn down the verbal estimate costing you $20 for my trip or 
 
        (b) you may say OK and I will proceed to do a full diagnostic evaluation.  If time does not permit an immediate diagnostic evaluation, I will collect the $20 and apply it toward the rescheduled evaluation cost.  
 
3) Full diagnostic evaluation is billed as shown under Evaluation Rates after which I will give a revised, written if required, cost to repair -- or 
 
    (A) give me the final option to refuse the repair at the $20 already collected or
 
    (B) give you the final option to refuse the repair at the evaluation rates or
 
    (C) have me complete the repair for the revised estimate.  
 
(insurance companies need a full diagnostic written estimate to pay you)
I don't collect from insurance companies or warrantee contractors, you are my customer
 
Should repair be delayed, i.e. parts on order, you will need to pay the evaluation charge at that time;   the balance is paid only when the repair is complete. 

 

My coverage area is Okaloosa County, Florida. Mileage outside of Crestview will be billed one way at $2/mi
Want to check the mileage?
Click on a link, click on ' directions' and enter your address in the box. 

If you live North of Crestview, in Laurel Hill, Blackmon or Florala from Hwy 85 at Garden City

If you live North East of Crestview in Dorcus or Hwy 393 from Airport Road at Poverty Creek Rd

If you live East of Crestview to the county line from Hwy 90 at Shoal River Bridge

If you live West of Crestview, in Baker or Holt from Hwy 90 at Yellow River Bridge

If you live South of Crestview in Fort Walton, Destin, Mary Ester, from Hwy 85 at Shoal River Bridge

 

Jump Back to Evaluation and Labor Rates

 

I was recently asked if I worked on other equipment.
Sorry about the cynical answer, rough Monday


I used to repair all sorts of electronics.  When DVD players first began to replace VCR's, the replacement value of this equipment began to take a nose dive.  The parts however did not.  The cost to repair began to exceed the cost to replace.  I have the only job in America that demands a pay cut for the required increase in knowledge to keep up. 

I resorted to the only REQUIRED household electronic item, the TV, to try to make my living, but with the onset of the flat panels, this profit margin too is quickly shrinking to nothing.  Just the replacement parts alone sometimes cost more than I used to get for the whole repair.  The only thing that will bring profitability back to my business is a complete breakdown in international commerce and the closing of Wal-Mart.  I think Obama can do it.  ---YES HE CAN--

Put a crown on a tooth $800 to $1000. A decent pair of glasses $400 not including the exam and replacements every 2 years, mine were over $500.  If I charge $200 to save a $700 TV some folks act like I just slapped their child.

The short answer is, only if you are willing to pay more than twice the value of the replacement. 

 

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